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Today's insurance companies are facing a perfect storm of three converging factors: the struggle to achieve top-line revenue growth, the changing customer needs and the encroaching technologies dramatically changing the insurance space determining the evolving incumbents and the new industry players. In light of all these pressures, innovation is a business imperative. Insurers must think about their business models, operating models and customer engagement methods to sustain market relevance – and for many, this process is already well underway. CIO East Africa is hosting the second East Africa INSURETECH Forum. This year's event is unique.
Reason? For the first time, the organizer and partners shall host the event on a virtual platform while discussing the opportunities offered by disruptive digital technologies to increase productivity, and access to services and markets in the insurance and supply chain management. This will be an unparalleled virtual meeting place for decision-makers, insurance firms, digital leaders, and business professionals yearning to share knowledge and experiences. It is an opportunity for providing the attendees the invaluable insights from specialists in the sphere of digital technologies, and networking enabled by live presentations.
Agenda
08
30
-
09
00
Delegates Logging-in – Session Highlights
READINESS FOR DISRUPTIVE FUTURE
09
00
-
09
10
WELCOME REMARKS
Laura Chite09
10
-
09
20
09
20
-
09
30
Keeping up With the Modern Customer
Ashok ShahKEYNOTE TWO:
09
30
-
09
45
Accelerating Digital Insurance With AI-powered Customer Support
Vignesh Subramanian09
45
-
10
15
Digital Disruption: Laying the Foundations for New Business Models
Ashok Shah•Jihan Abass•Elias Omondi•Mohamed AL Basti•Moses KemibaroPANEL DISCUSSION:
10
15
-
10
25
Building Insurance Security by Design
Mohamed AL Basti10
25
-
10
35
10
35
-
10
45
Fostering A Secure Environment for Change
Johan Cupido10
45
-
11
15
ENHANCING THE ROLE OF INSURANCE IN CYBER RISK
Rosemary Kimwatu•James Kamweti•Moses Maundu•Aprielle Moraa•Anthony MuiyuroPANEL DISCUSSION: MODERATOR | Rosemary Kimwatu
11
15
-
11
20
11
20
-
11
30
Shaping the Future of Insurance Today
James Nyakomitta11
30
-
12
00
How AI Is Transforming the Insurance Industry
Robert Yawe•Senthil Shanmugam•Vignesh Subramanian•Francis Ngugi•Stanley ChegePANEL DISCUSSION
MODERATOR: Robert Yawe, CEO, Synaptech Solutions
12
00
-
12
10
Building the Digital Future on Partnerships
Harrison Mugo12
10
-
12
20
12
20
-
12
50
Moving Beyond the Comfort Zone To Meet Customer Expectations
Humphrey Odhiambo•Karthik Ananda Rao•Harrison Mugo•Judy Muoka•Judith BogonkoPANEL DISCUSSION
MODERATOR: Humphrey Odhiambo, Chief Partnerships & Content Co-ordinator, CIO East Africa
12
50
-
13
00
Forum Closing Remarks
Laura Chite13
00
-
13
05
Thursday, September 24, 2020
10
15
-
10
25
Building Insurance Security by Design
Mohamed AL Basti10
25
-
10
35
10
35
-
10
45
Fostering A Secure Environment for Change
Johan Cupido10
45
-
11
15
Enhancing the Role of Insurance in Cyber Risk
Rosemary Kimwatu•James Kamweti•Moses Maundu•Aprielle Moraa•Anthony MuiyuroPANEL DISCUSSION:
Thursday, September 24, 2020
11
20
-
11
30
Shaping the Future of Insurance Today
James Nyakomitta11
30
-
12
00
How AI is Transforming the Insurance Industry
Stanley Chege•Robert Yawe•Senthil Shanmugam•Vignesh Subramanian•Francis NgugiPANEL DISCUSSION
Thursday, September 24, 2020
12
00
-
12
10
Building the Digital Future on Partnerships
Harrison Mugo12
10
-
12
20
12
20
-
12
50
Moving Beyond the Comfort Zone to Meet Customer Expectations
Humphrey Odhiambo•Karthik Ananda Rao•Judith Bogonko•Judy Muoka•Harrison MugoPANEL DISCUSSION:
WELCOME REMARKS
Speakers
Laura Chite
CEO of CIO East AfricaCustomize marketing activities as per requirements.
Drive customer relationships and improve customer satisfaction
Demand Generation in customer segments and accountable for marketing pipeline and the impact of marketing in these segments.
Own market intelligence in the different countries and industries and feeding back insights
Contribute to the objective of growing market share products.
Sales Review of proposed activity types
Specialties: •Financial:Budgeting/Planning:strategy and methodology for sound event planning.
•Performance analysis:Structuring actuals reporting,budget variance analysis and recovery planning.
•Manage cost drivers and planning tactics to keep flat or reduce to approved budget the cost of reach per head.
Deliver measurement standards for operating efficiencies.
•Analysis of event performance relative to stated objectives,audience reach and effectiveness of messaging and audience demographics.
Keeping up With the Modern Customer
KEYNOTE TWO:
Speakers
Ashok Shah
Group CEO of APA ApolloChairman Association of Kenya Insurers (AKI) 1998 - 2000
Chairman Association of Round Tables in Eastern Africa 1988/ 1989
President Rotary Club of Nairobi 2008/2009
Receipient of the 1st Lifetime Achievement award for contribution to the Insurance Industry
APA insurance Recipient of European Microfinance Award 2019 - Strengthening Resilience to Climate Change.
Director
Barclays Bank Kenya
ABSA Bank Kenya
Central Depository and Settlement Corporation (CDSC)
Reliance Insurance Tanzania
Accelerating Digital Insurance With AI-powered Customer Support
Speakers
Vignesh Subramanian
Regional Sales Manager at East Africa, FreshworksVignesh represents Freshworks for East Africa and Egypt. He has been selling SaaS-based solutions for the last 5 years across the world and is now seeing the customer experience, digital revolution booming in East Africa. Vignesh strongly believes, by empowering teams with the right solutions they can be creating customers for life. Vignesh is a firm believer of SaaS-based offerings that has a transparent pricing model and ready to go when needed. Through Freshworks he has been able to interact with some of the top brands, organizations in the region. He has also been able to see the change Freshworks solutions have created for his customers
Digital Disruption: Laying the Foundations for New Business Models
PANEL DISCUSSION:
Speakers
Ashok Shah
Group CEO of APA ApolloChairman Association of Kenya Insurers (AKI) 1998 - 2000
Chairman Association of Round Tables in Eastern Africa 1988/ 1989
President Rotary Club of Nairobi 2008/2009
Receipient of the 1st Lifetime Achievement award for contribution to the Insurance Industry
APA insurance Recipient of European Microfinance Award 2019 - Strengthening Resilience to Climate Change.
Director
Barclays Bank Kenya
ABSA Bank Kenya
Central Depository and Settlement Corporation (CDSC)
Reliance Insurance Tanzania
Jihan Abass
CEO & Founder of LamiJihan Abbas is the Founder of Lami and CEO of Griffin Insurance Company, the first-ever fully digitized car insurance company in Kenya.
Elias Omondi
Associate Actuary at Insurance Regulatory AuthorityElias Omondi is an actuarial expect, with immerse experience in complex risk and capital modelling. He has a proven track record in the development of risk based supervision framework, policies and regulatory software.
Elias has worked with the World Bank and IMF on various international technical assistance projects, designing and implementing regulations and policies. Elias has assisted various countries in Asia, Africa and Caribbean especially insurance and pension supervisors to establish regimes of risk-based supervision. Elias believes that healthy financial markets build the foundations for a thriving economy to support the SDGs.
Elias has also specialized in index insurance and micro-insurance projects in sub Saharan Africa. He specializes in various technical areas in micro-insurance and particularly in Weather Index Insurance to support vulnerable communities and people.
Elias is an innovator and technologist with strong passion in AI/artificial intelligence, blockchain, quantum computing and data science. A strategic and operational analyst with a demonstrated ability to transform institutions around open technologies.
Mohamed AL Basti
Systems Engineering Emerging Africa at Dell TechnologiesSenior Presales Manager covering Gulf Countries at DellEMC,
Basti is a transformational leader, passionate technologist and IT Veteran with 16+ years of technology an leadership experience working for leading technology organizations (EMC, SUN ).
Area of Expertise include: Presales and professional services management, talents development and leadership, business development, sales and marketing campaigns in the field of IT transformation, Cloud Computing and Virtualization, Big Data and Analytics, Smart Cities and data center architecture.
Experienced System Engineer Manager with a demonstrated history of working in the information technology and services industry. Skilled in HP-UX, HP Openview, Backup & Recovery Systems, VMware Infrastructure, and Big Data. Strong sales professional Manager with a Master of Business Administration (MBA) focused in Marketing/Marketing Management, General from University of Bradford.
Moses Kemibaro
Founder & CEO of Dotsavvy LimitedAn entrepreneurial digital media & marketing professional with over 15 years working experience in some of Africa's most successful Internet companies including the Perform Group (the company behind Goal.com), InMobi, Naspers (for Dealfish, now known as OLX Kenya), Dotsavvy Limited, 3mice Interactive Media Limited, Africa Online and Kenyaweb Limited (formerly Form-Net Online). Goals include participation in highly successful entrepreneurial and Pan-African digital and mobile marketing business ventures over the next 5 years.
Specialties: Key competencies in sales, marketing, account management, project management, finance administrative, strategic planning, digital marketing, digital media, consulting and general management.
Building Insurance Security by Design
Speakers
Mohamed AL Basti
Systems Engineering Emerging Africa at Dell TechnologiesSenior Presales Manager covering Gulf Countries at DellEMC,
Basti is a transformational leader, passionate technologist and IT Veteran with 16+ years of technology an leadership experience working for leading technology organizations (EMC, SUN ).
Area of Expertise include: Presales and professional services management, talents development and leadership, business development, sales and marketing campaigns in the field of IT transformation, Cloud Computing and Virtualization, Big Data and Analytics, Smart Cities and data center architecture.
Experienced System Engineer Manager with a demonstrated history of working in the information technology and services industry. Skilled in HP-UX, HP Openview, Backup & Recovery Systems, VMware Infrastructure, and Big Data. Strong sales professional Manager with a Master of Business Administration (MBA) focused in Marketing/Marketing Management, General from University of Bradford.
Building Insurance Security by Design
Speakers
Mohamed AL Basti
Systems Engineering Emerging Africa at Dell TechnologiesSenior Presales Manager covering Gulf Countries at DellEMC,
Basti is a transformational leader, passionate technologist and IT Veteran with 16+ years of technology an leadership experience working for leading technology organizations (EMC, SUN ).
Area of Expertise include: Presales and professional services management, talents development and leadership, business development, sales and marketing campaigns in the field of IT transformation, Cloud Computing and Virtualization, Big Data and Analytics, Smart Cities and data center architecture.
Experienced System Engineer Manager with a demonstrated history of working in the information technology and services industry. Skilled in HP-UX, HP Openview, Backup & Recovery Systems, VMware Infrastructure, and Big Data. Strong sales professional Manager with a Master of Business Administration (MBA) focused in Marketing/Marketing Management, General from University of Bradford.
Navigating Customer Support through Cyber Resilience
Speakers
John Mutama
Major Account Manager at FortinetJohn Mutama is a seasoned IT Security professional with over 11 years of experience in Cyber Security sales and business development. He has done extensive works across the East African region cutting across all verticals. He holds a Bachelor’s Degree in Information technology from Makerere University Uganda and a Master’s Degree in International Business from Amity University India.
John has a passion for sports. An ex-rugby player now turned rugby fan he continues to support rugby development in the region.
Navigating Customer Support through Cyber Resilience
Speakers
John Mutama
Major Account Manager at FortinetJohn Mutama is a seasoned IT Security professional with over 11 years of experience in Cyber Security sales and business development. He has done extensive works across the East African region cutting across all verticals. He holds a Bachelor’s Degree in Information technology from Makerere University Uganda and a Master’s Degree in International Business from Amity University India.
John has a passion for sports. An ex-rugby player now turned rugby fan he continues to support rugby development in the region.
Fostering A Secure Environment for Change
Speakers
Johan Cupido
Busines Development Manager – Card Issuance – Africa at Zebra TechnologiesSeasoned business leader and manager spanning with a career spanning nearly 20 years, working mostly across the African continent in various leadership positions. This journey has seen him fulfill the role as the hunter and on occasion the position of the farmer. Continuously developing and forging strategic partnerships and relationship in both card issuance as well as the transaction acquiring markets in the banking and corporate verticals arena
Fostering A Secure Environment for Change
Speakers
Johan Cupido
Busines Development Manager – Card Issuance – Africa at Zebra TechnologiesSeasoned business leader and manager spanning with a career spanning nearly 20 years, working mostly across the African continent in various leadership positions. This journey has seen him fulfill the role as the hunter and on occasion the position of the farmer. Continuously developing and forging strategic partnerships and relationship in both card issuance as well as the transaction acquiring markets in the banking and corporate verticals arena
ENHANCING THE ROLE OF INSURANCE IN CYBER RISK
PANEL DISCUSSION: MODERATOR | Rosemary Kimwatu
Speakers
Rosemary Kimwatu
Head of Public Policy at Oxygene Marketing Communication LimitedRosemary is a highly skilled legal professional whose practice focuses on public policy and regulatory affairs. Stakeholder engagement and management is a critical part of her work. She has multi-jurisdictional experience across various sectors including NGO/civil society, financial services and financial technology. Rosemary has given advice on policy development, stakeholder management including engagements with regulators, corporate governance, corporate structure Anti-Money Laundering and risk management and Intellectual Property.
Previously, Rosemary was the Head of Legal and Regulatory Affairs at WayaWaya where she led regulatory affairs and policy engagements for international money remittance business in various markets, she worked at MODE as a Senior Associate Legal and Regulatory Affairs Money Remittance Business (WayaWaya) and as a Legal and Administrative Officer at Caritas Nairobi.
Rosemary is an Advocate of the High Court of Kenya. She holds a Bachelor of Laws degree from the University of Nairobi.
James Kamweti
Senior Business Leader at Zebra Technologies
Moses Maundu
Major Account Manager. at FortinetMoses Maundu is a seasoned Cyber Security enthusiast with over 12 years of experience in Cyber
Security Advisory, Sales, Distribution, Pre Sales, Product Management and Channel Development.
Currently he is a Major Account Manager with Fortinet, a Cyber-Security company that secures the
largest enterprise, service provider, and government organizations around the world. Before joining
Fortinet, he had spent 2 years with Forcepoint as a Territory Account Manager looking after East Africa.
He comes from a technical background having worked as a Pre Sales Lead and a Technical Consultant,
with different companiesin helping customers within East Africa solve challenges around IT infrastructure
and IT Security. Moses holds a Bachelor’s Degree in Business Information Technology, industry
certifications i.e. CISSP, CEH and ITIL. He enjoys advising CXOs on where to spend their next dollar on
Cyber Security Investments.
Aprielle Moraa
Managing Director of Infosphere LimitedEnhancing business performance and return on investment by: Ensuring that Information Technology is a business enabler with minimal exposure to risk through Information risk governance and management; Formulation of cyber security strategies that act as blueprints of cyber security architectures; Process assurance and compliance: Integration of risk management to corporate processes; Contingency planning: Business Impact Assessment, Business continuity, Crisis management, Disaster recovery; IT systems audit: Vulnerability assessment and review and cyber security culture transformation: training and awareness programs - security, privacy and data protection.
Anthony Muiyuro
Head of Cybersecurity at EYA Cybersecurity regional leader at the fore front of Cyber security development in Africa. I am highly entrepreneurial and effective in building and maintaining senior client relationships with a proven track record of delivering Cybersecurity transformation outcomes. I help organizations understand the cyber risks they're facing to better protect themselves and build a more trusted and secure working world. I have worked with major players in financial, telecommunications and various other industries in countries such as Kenya, Tanzania, Rwanda, Uganda, South Africa among others. I am well versed in areas such as Cyber Strategy & Governance, Cybersecurity regulations, Data privacy & protection, ISO27001, Security Architecture, COBIT, SIEM, Threat Intel, Penetration Testing and Business Continuity Management (ISO22301).
Enhancing the Role of Insurance in Cyber Risk
PANEL DISCUSSION:
Speakers
Rosemary Kimwatu
Head of Public Policy at Oxygene Marketing Communication LimitedRosemary is a highly skilled legal professional whose practice focuses on public policy and regulatory affairs. Stakeholder engagement and management is a critical part of her work. She has multi-jurisdictional experience across various sectors including NGO/civil society, financial services and financial technology. Rosemary has given advice on policy development, stakeholder management including engagements with regulators, corporate governance, corporate structure Anti-Money Laundering and risk management and Intellectual Property.
Previously, Rosemary was the Head of Legal and Regulatory Affairs at WayaWaya where she led regulatory affairs and policy engagements for international money remittance business in various markets, she worked at MODE as a Senior Associate Legal and Regulatory Affairs Money Remittance Business (WayaWaya) and as a Legal and Administrative Officer at Caritas Nairobi.
Rosemary is an Advocate of the High Court of Kenya. She holds a Bachelor of Laws degree from the University of Nairobi.
James Kamweti
Senior Business Leader at Zebra TechnologiesMoses Maundu
Major Account Manager. at FortinetMoses Maundu is a seasoned Cyber Security enthusiast with over 12 years of experience in Cyber
Security Advisory, Sales, Distribution, Pre Sales, Product Management and Channel Development.
Currently he is a Major Account Manager with Fortinet, a Cyber-Security company that secures the
largest enterprise, service provider, and government organizations around the world. Before joining
Fortinet, he had spent 2 years with Forcepoint as a Territory Account Manager looking after East Africa.
He comes from a technical background having worked as a Pre Sales Lead and a Technical Consultant,
with different companiesin helping customers within East Africa solve challenges around IT infrastructure
and IT Security. Moses holds a Bachelor’s Degree in Business Information Technology, industry
certifications i.e. CISSP, CEH and ITIL. He enjoys advising CXOs on where to spend their next dollar on
Cyber Security Investments.
Aprielle Moraa
Managing Director of Infosphere LimitedEnhancing business performance and return on investment by: Ensuring that Information Technology is a business enabler with minimal exposure to risk through Information risk governance and management; Formulation of cyber security strategies that act as blueprints of cyber security architectures; Process assurance and compliance: Integration of risk management to corporate processes; Contingency planning: Business Impact Assessment, Business continuity, Crisis management, Disaster recovery; IT systems audit: Vulnerability assessment and review and cyber security culture transformation: training and awareness programs - security, privacy and data protection.
Anthony Muiyuro
Head of Cybersecurity at EYA Cybersecurity regional leader at the fore front of Cyber security development in Africa. I am highly entrepreneurial and effective in building and maintaining senior client relationships with a proven track record of delivering Cybersecurity transformation outcomes. I help organizations understand the cyber risks they're facing to better protect themselves and build a more trusted and secure working world. I have worked with major players in financial, telecommunications and various other industries in countries such as Kenya, Tanzania, Rwanda, Uganda, South Africa among others. I am well versed in areas such as Cyber Strategy & Governance, Cybersecurity regulations, Data privacy & protection, ISO27001, Security Architecture, COBIT, SIEM, Threat Intel, Penetration Testing and Business Continuity Management (ISO22301).
Shaping the Future of Insurance Today
Speakers
James Nyakomitta
Group CIO at APA InsuranceExperienced Group Chief Information Officer with a demonstrated history of working in the financial services industry. Skilled in ITIL, Databases, IT Service Management, IT Strategy, and Management. Strong information technology professional with a Master of Business Administration (MBA) focused in Management Information Systems and Services from University of Nairobi.
Shaping the Future of Insurance Today
Speakers
James Nyakomitta
Group CIO at APA InsuranceExperienced Group Chief Information Officer with a demonstrated history of working in the financial services industry. Skilled in ITIL, Databases, IT Service Management, IT Strategy, and Management. Strong information technology professional with a Master of Business Administration (MBA) focused in Management Information Systems and Services from University of Nairobi.
How AI Is Transforming the Insurance Industry
PANEL DISCUSSION MODERATOR: Robert Yawe, CEO, Synaptech Solutions
Speakers
Robert Yawe
CEO of Synaptech TechnologiesHe provides IT staff with peace of mind by offering real-time visibility on their data centre infrastructure through implementing intelligent monitoring for proactive management
Senthil Shanmugam
Sales Engineering Manager- AfricaSenthil currently heads the Avaya Sales Engineering team for Africa.
His 15 years of experience has spanned through one of the world’s
most acclaimed company AVAYA. Presently serving African
customers focusing towards CX for past 10+ years
Vignesh Subramanian
Regional Sales Manager at East Africa, FreshworksVignesh represents Freshworks for East Africa and Egypt. He has been selling SaaS-based solutions for the last 5 years across the world and is now seeing the customer experience, digital revolution booming in East Africa. Vignesh strongly believes, by empowering teams with the right solutions they can be creating customers for life. Vignesh is a firm believer of SaaS-based offerings that has a transparent pricing model and ready to go when needed. Through Freshworks he has been able to interact with some of the top brands, organizations in the region. He has also been able to see the change Freshworks solutions have created for his customers
Francis Ngugi
IT Specialist at the Insurance Sector
Stanley Chege
CIO at Madison InsuranceHe has experience in governance and management. My experience has spanned IT management, business process, internal controls, strategic planning and projects management
He is currently the CIO at Madison group
He also hold an MBA, a BSC degree in IT and professional certifications namely, MCSE, CNE, CNA, CISA, CISSP, CISM, CGEIT, CRISC, PMP, CPP, COBIT and ITIL.
He is an active member of professional bodies namely, PMI, ISACA and ISC2 and the National Society of Leadership and Success (NCLS).
He has helped organizations throughout Africa improve IT governance and management practices hence improving the overall organizational effectiveness.
He has published many peer-reviewed articles and one book on IT governance. I am a Doctor of Business Administration (DBA) candidate at the Walden University.
How AI is Transforming the Insurance Industry
PANEL DISCUSSION
Speakers
Stanley Chege
CIO at Madison InsuranceHe has experience in governance and management. My experience has spanned IT management, business process, internal controls, strategic planning and projects management
He is currently the CIO at Madison group
He also hold an MBA, a BSC degree in IT and professional certifications namely, MCSE, CNE, CNA, CISA, CISSP, CISM, CGEIT, CRISC, PMP, CPP, COBIT and ITIL.
He is an active member of professional bodies namely, PMI, ISACA and ISC2 and the National Society of Leadership and Success (NCLS).
He has helped organizations throughout Africa improve IT governance and management practices hence improving the overall organizational effectiveness.
He has published many peer-reviewed articles and one book on IT governance. I am a Doctor of Business Administration (DBA) candidate at the Walden University.
Robert Yawe
CEO of Synaptech TechnologiesHe provides IT staff with peace of mind by offering real-time visibility on their data centre infrastructure through implementing intelligent monitoring for proactive management
Senthil Shanmugam
Sales Engineering Manager- AfricaSenthil currently heads the Avaya Sales Engineering team for Africa.
His 15 years of experience has spanned through one of the world’s
most acclaimed company AVAYA. Presently serving African
customers focusing towards CX for past 10+ years
Vignesh Subramanian
Regional Sales Manager at East Africa, FreshworksVignesh represents Freshworks for East Africa and Egypt. He has been selling SaaS-based solutions for the last 5 years across the world and is now seeing the customer experience, digital revolution booming in East Africa. Vignesh strongly believes, by empowering teams with the right solutions they can be creating customers for life. Vignesh is a firm believer of SaaS-based offerings that has a transparent pricing model and ready to go when needed. Through Freshworks he has been able to interact with some of the top brands, organizations in the region. He has also been able to see the change Freshworks solutions have created for his customers
Francis Ngugi
IT Specialist at the Insurance SectorBuilding the Digital Future on Partnerships
Speakers
Harrison Mugo
Group Managing Director, of Smart Applications GroupHe is passionate about the application of technology in business to drive change, disruption, impact lives and achieve value. I am a self-driven multi-skilled team player who is constantly seeking opportunities to learn, innovate, make a difference, lead and inspire others.
Building the Digital Future on Partnerships
Speakers
Harrison Mugo
Group Managing Director, of Smart Applications GroupHe is passionate about the application of technology in business to drive change, disruption, impact lives and achieve value. I am a self-driven multi-skilled team player who is constantly seeking opportunities to learn, innovate, make a difference, lead and inspire others.
Disruption Is Here but Which Direction Does One Follow?
Speakers
Elias Omondi
Associate Actuary at Insurance Regulatory AuthorityElias Omondi is an actuarial expect, with immerse experience in complex risk and capital modelling. He has a proven track record in the development of risk based supervision framework, policies and regulatory software.
Elias has worked with the World Bank and IMF on various international technical assistance projects, designing and implementing regulations and policies. Elias has assisted various countries in Asia, Africa and Caribbean especially insurance and pension supervisors to establish regimes of risk-based supervision. Elias believes that healthy financial markets build the foundations for a thriving economy to support the SDGs.
Elias has also specialized in index insurance and micro-insurance projects in sub Saharan Africa. He specializes in various technical areas in micro-insurance and particularly in Weather Index Insurance to support vulnerable communities and people.
Elias is an innovator and technologist with strong passion in AI/artificial intelligence, blockchain, quantum computing and data science. A strategic and operational analyst with a demonstrated ability to transform institutions around open technologies.
Disruption is here but which direction does one follow?
Speakers
Elias Omondi
Associate Actuary at Insurance Regulatory AuthorityElias Omondi is an actuarial expect, with immerse experience in complex risk and capital modelling. He has a proven track record in the development of risk based supervision framework, policies and regulatory software.
Elias has worked with the World Bank and IMF on various international technical assistance projects, designing and implementing regulations and policies. Elias has assisted various countries in Asia, Africa and Caribbean especially insurance and pension supervisors to establish regimes of risk-based supervision. Elias believes that healthy financial markets build the foundations for a thriving economy to support the SDGs.
Elias has also specialized in index insurance and micro-insurance projects in sub Saharan Africa. He specializes in various technical areas in micro-insurance and particularly in Weather Index Insurance to support vulnerable communities and people.
Elias is an innovator and technologist with strong passion in AI/artificial intelligence, blockchain, quantum computing and data science. A strategic and operational analyst with a demonstrated ability to transform institutions around open technologies.
Moving Beyond the Comfort Zone To Meet Customer Expectations
PANEL DISCUSSION MODERATOR: Humphrey Odhiambo, Chief Partnerships & Content Co-ordinator, CIO East Africa
Speakers
Humphrey Odhiambo
Head of Partnerships and Content at CIO East Africa
Karthik Ananda Rao
Evangelist at Manage EngineAn enthusiastic and passionate presenter, having presented ManageEngine solutions at over 200+ destinations.
He has over 15+ years of experience in IT and most of his time has been dedicated to promoting ManageEngine software.
He has had the privilege to be a Guest Lecturer at the Caledonian College of Engineering, Oman and also at
the National Institute of Ministry of Public Administration, Malaysia.
Harrison Mugo
Group Managing Director, of Smart Applications GroupHe is passionate about the application of technology in business to drive change, disruption, impact lives and achieve value. I am a self-driven multi-skilled team player who is constantly seeking opportunities to learn, innovate, make a difference, lead and inspire others.
Judy Muoka
Head of ICT at Resolution Health
Judith Bogonko
Head of Customer Experience at APA InsuranceI work to ensure we gain and sustain that competitive edge.
We no longer have a price or product advantage; our service to clients is what will differentiate us and give us a competitive edge.
Moving Beyond the Comfort Zone to Meet Customer Expectations
PANEL DISCUSSION:
Speakers
Humphrey Odhiambo
Head of Partnerships and Content at CIO East AfricaKarthik Ananda Rao
Evangelist at Manage EngineAn enthusiastic and passionate presenter, having presented ManageEngine solutions at over 200+ destinations.
He has over 15+ years of experience in IT and most of his time has been dedicated to promoting ManageEngine software.
He has had the privilege to be a Guest Lecturer at the Caledonian College of Engineering, Oman and also at
the National Institute of Ministry of Public Administration, Malaysia.
Judith Bogonko
Head of Customer Experience at APA InsuranceI work to ensure we gain and sustain that competitive edge.
We no longer have a price or product advantage; our service to clients is what will differentiate us and give us a competitive edge.
Judy Muoka
Head of ICT at Resolution HealthHarrison Mugo
Group Managing Director, of Smart Applications GroupHe is passionate about the application of technology in business to drive change, disruption, impact lives and achieve value. I am a self-driven multi-skilled team player who is constantly seeking opportunities to learn, innovate, make a difference, lead and inspire others.
Forum Closing Remarks
Speakers
Laura Chite
CEO of CIO East AfricaCustomize marketing activities as per requirements.
Drive customer relationships and improve customer satisfaction
Demand Generation in customer segments and accountable for marketing pipeline and the impact of marketing in these segments.
Own market intelligence in the different countries and industries and feeding back insights
Contribute to the objective of growing market share products.
Sales Review of proposed activity types
Specialties: •Financial:Budgeting/Planning:strategy and methodology for sound event planning.
•Performance analysis:Structuring actuals reporting,budget variance analysis and recovery planning.
•Manage cost drivers and planning tactics to keep flat or reduce to approved budget the cost of reach per head.
Deliver measurement standards for operating efficiencies.
•Analysis of event performance relative to stated objectives,audience reach and effectiveness of messaging and audience demographics.
Speakers
Johan Cupido
Busines Development Manager – Card Issuance – Africa at Zebra Technologies
More Information
Chairman Association of Kenya Insurers (AKI) 1998 - 2000
Chairman Association of Round Tables in Eastern Africa 1988/ 1989
President Rotary Club of Nairobi 2008/2009
Receipient of the 1st Lifetime Achievement award for contribution to the Insurance Industry
APA insurance Recipient of European Microfinance Award 2019 - Strengthening Resilience to Climate Change.
Director
Barclays Bank Kenya
ABSA Bank Kenya
Central Depository and Settlement Corporation (CDSC)
Reliance Insurance Tanzania
Jihan Abbas is the Founder of Lami and CEO of Griffin Insurance Company, the first-ever fully digitized car insurance company in Kenya.
Experienced Group Chief Information Officer with a demonstrated history of working in the financial services industry. Skilled in ITIL, Databases, IT Service Management, IT Strategy, and Management. Strong information technology professional with a Master of Business Administration (MBA) focused in Management Information Systems and Services from University of Nairobi.
Elias Omondi is an actuarial expect, with immerse experience in complex risk and capital modelling. He has a proven track record in the development of risk based supervision framework, policies and regulatory software.
Elias has worked with the World Bank and IMF on various international technical assistance projects, designing and implementing regulations and policies. Elias has assisted various countries in Asia, Africa and Caribbean especially insurance and pension supervisors to establish regimes of risk-based supervision. Elias believes that healthy financial markets build the foundations for a thriving economy to support the SDGs.
Elias has also specialized in index insurance and micro-insurance projects in sub Saharan Africa. He specializes in various technical areas in micro-insurance and particularly in Weather Index Insurance to support vulnerable communities and people.
Elias is an innovator and technologist with strong passion in AI/artificial intelligence, blockchain, quantum computing and data science. A strategic and operational analyst with a demonstrated ability to transform institutions around open technologies.
I am a serial Entrepreneur with a passion for technology. ICT Consultant and e-Government Strategist at heart, I have worked with East African Governments in crafting e-Government implementation strategies. This work includes setting up the East African eGovernment Working Group and the development of the East African eGovernment Framework that was ratified by the East African Council of Ministers.
I have deep knowledge and understanding of the East African ICT landscape having followed it for the last three decades. I am a regular ICT commentator on ICT issues in the region and consulted widely by Government Agencies, International Organisations and the Private Sector on strategic ICT issues.
I write regularly and I am a founder and publisher of CIO East Africa, an ICT information platform that has a monthly print publication (CIO East Africa), an online ICT portal (www.cio.co.ke) and a series of events including the CIO Executive Breakfast Series, the CIO Golf Series and the CIO 100 Awards and Symposium.
I am also a founder and Director of African eDevelopment Resource Centre. Probably one of the best corporate IT and Telecoms training firms in Africa. We have trained Engineers from over 27 African Countries in the last 8 years.
Founded DEMO Africa 2012 to discover innovative startups from Africa and presenting them to the world. DEMO Africa has since launched 150 startups who've raised over US$65 million. I am also a partner at Akili, DEMO Ventures and InsightWells Research.
Specialties: Entrepreneurship, Investment, Innovation, Startups, Mentorship, Consultancy, eGovernment Strategy, Training, Writing, Farming
Mohamed
AL Basti
Systems Engineering Emerging Africa at Dell Technologies
http://www1.euro.dell.com/content/default.aspx?c=ke&l=en&s=&s=gen&~ck=crSenior Presales Manager covering Gulf Countries at DellEMC,
Basti is a transformational leader, passionate technologist and IT Veteran with 16+ years of technology an leadership experience working for leading technology organizations (EMC, SUN ).
Area of Expertise include: Presales and professional services management, talents development and leadership, business development, sales and marketing campaigns in the field of IT transformation, Cloud Computing and Virtualization, Big Data and Analytics, Smart Cities and data center architecture.
Experienced System Engineer Manager with a demonstrated history of working in the information technology and services industry. Skilled in HP-UX, HP Openview, Backup & Recovery Systems, VMware Infrastructure, and Big Data. Strong sales professional Manager with a Master of Business Administration (MBA) focused in Marketing/Marketing Management, General from University of Bradford.
Customize marketing activities as per requirements.
Drive customer relationships and improve customer satisfaction
Demand Generation in customer segments and accountable for marketing pipeline and the impact of marketing in these segments.
Own market intelligence in the different countries and industries and feeding back insights
Contribute to the objective of growing market share products.
Sales Review of proposed activity types
Specialties: •Financial:Budgeting/Planning:strategy and methodology for sound event planning.
•Performance analysis:Structuring actuals reporting,budget variance analysis and recovery planning.
•Manage cost drivers and planning tactics to keep flat or reduce to approved budget the cost of reach per head.
Deliver measurement standards for operating efficiencies.
•Analysis of event performance relative to stated objectives,audience reach and effectiveness of messaging and audience demographics.
He has experience in governance and management. My experience has spanned IT management, business process, internal controls, strategic planning and projects management
He is currently the CIO at Madison group
He also hold an MBA, a BSC degree in IT and professional certifications namely, MCSE, CNE, CNA, CISA, CISSP, CISM, CGEIT, CRISC, PMP, CPP, COBIT and ITIL.
He is an active member of professional bodies namely, PMI, ISACA and ISC2 and the National Society of Leadership and Success (NCLS).
He has helped organizations throughout Africa improve IT governance and management practices hence improving the overall organizational effectiveness.
He has published many peer-reviewed articles and one book on IT governance. I am a Doctor of Business Administration (DBA) candidate at the Walden University.
Harrison
Mugo
Group Managing Director, of Smart Applications Group
http://smartapplicationsgroup.com/kenya/He is passionate about the application of technology in business to drive change, disruption, impact lives and achieve value. I am a self-driven multi-skilled team player who is constantly seeking opportunities to learn, innovate, make a difference, lead and inspire others.
I work to ensure we gain and sustain that competitive edge.
We no longer have a price or product advantage; our service to clients is what will differentiate us and give us a competitive edge.
Rosemary
Kimwatu
Head of Public Policy at Oxygene Marketing Communication Limited
https://oxygene.co.ke/the-company/Rosemary is a highly skilled legal professional whose practice focuses on public policy and regulatory affairs. Stakeholder engagement and management is a critical part of her work. She has multi-jurisdictional experience across various sectors including NGO/civil society, financial services and financial technology. Rosemary has given advice on policy development, stakeholder management including engagements with regulators, corporate governance, corporate structure Anti-Money Laundering and risk management and Intellectual Property.
Previously, Rosemary was the Head of Legal and Regulatory Affairs at WayaWaya where she led regulatory affairs and policy engagements for international money remittance business in various markets, she worked at MODE as a Senior Associate Legal and Regulatory Affairs Money Remittance Business (WayaWaya) and as a Legal and Administrative Officer at Caritas Nairobi.
Rosemary is an Advocate of the High Court of Kenya. She holds a Bachelor of Laws degree from the University of Nairobi.
Johan Cupido
Busines Development Manager – Card Issuance – Africa at Zebra Technologies
https://www.zebra.com/gb/en.htmlSeasoned business leader and manager spanning with a career spanning nearly 20 years, working mostly across the African continent in various leadership positions. This journey has seen him fulfill the role as the hunter and on occasion the position of the farmer. Continuously developing and forging strategic partnerships and relationship in both card issuance as well as the transaction acquiring markets in the banking and corporate verticals arena
An entrepreneurial digital media & marketing professional with over 15 years working experience in some of Africa's most successful Internet companies including the Perform Group (the company behind Goal.com), InMobi, Naspers (for Dealfish, now known as OLX Kenya), Dotsavvy Limited, 3mice Interactive Media Limited, Africa Online and Kenyaweb Limited (formerly Form-Net Online). Goals include participation in highly successful entrepreneurial and Pan-African digital and mobile marketing business ventures over the next 5 years.
Specialties: Key competencies in sales, marketing, account management, project management, finance administrative, strategic planning, digital marketing, digital media, consulting and general management.
Moses Maundu is a seasoned Cyber Security enthusiast with over 12 years of experience in Cyber
Security Advisory, Sales, Distribution, Pre Sales, Product Management and Channel Development.
Currently he is a Major Account Manager with Fortinet, a Cyber-Security company that secures the
largest enterprise, service provider, and government organizations around the world. Before joining
Fortinet, he had spent 2 years with Forcepoint as a Territory Account Manager looking after East Africa.
He comes from a technical background having worked as a Pre Sales Lead and a Technical Consultant,
with different companiesin helping customers within East Africa solve challenges around IT infrastructure
and IT Security. Moses holds a Bachelor’s Degree in Business Information Technology, industry
certifications i.e. CISSP, CEH and ITIL. He enjoys advising CXOs on where to spend their next dollar on
Cyber Security Investments.
Enhancing business performance and return on investment by: Ensuring that Information Technology is a business enabler with minimal exposure to risk through Information risk governance and management; Formulation of cyber security strategies that act as blueprints of cyber security architectures; Process assurance and compliance: Integration of risk management to corporate processes; Contingency planning: Business Impact Assessment, Business continuity, Crisis management, Disaster recovery; IT systems audit: Vulnerability assessment and review and cyber security culture transformation: training and awareness programs - security, privacy and data protection.
John Mutama is a seasoned IT Security professional with over 11 years of experience in Cyber Security sales and business development. He has done extensive works across the East African region cutting across all verticals. He holds a Bachelor’s Degree in Information technology from Makerere University Uganda and a Master’s Degree in International Business from Amity University India.
John has a passion for sports. An ex-rugby player now turned rugby fan he continues to support rugby development in the region.
He provides IT staff with peace of mind by offering real-time visibility on their data centre infrastructure through implementing intelligent monitoring for proactive management
Anthony
Muiyuro
Head of Cybersecurity at EY
A Cybersecurity regional leader at the fore front of Cyber security development in Africa. I am highly entrepreneurial and effective in building and maintaining senior client relationships with a proven track record of delivering Cybersecurity transformation outcomes. I help organizations understand the cyber risks they're facing to better protect themselves and build a more trusted and secure working world. I have worked with major players in financial, telecommunications and various other industries in countries such as Kenya, Tanzania, Rwanda, Uganda, South Africa among others. I am well versed in areas such as Cyber Strategy & Governance, Cybersecurity regulations, Data privacy & protection, ISO27001, Security Architecture, COBIT, SIEM, Threat Intel, Penetration Testing and Business Continuity Management (ISO22301).
Francis
Ngugi
IT Specialist at the Insurance Sector
An enthusiastic and passionate presenter, having presented ManageEngine solutions at over 200+ destinations.
He has over 15+ years of experience in IT and most of his time has been dedicated to promoting ManageEngine software.
He has had the privilege to be a Guest Lecturer at the Caledonian College of Engineering, Oman and also at
the National Institute of Ministry of Public Administration, Malaysia.
Senthil
Shanmugam
Sales Engineering Manager- Africa
Senthil currently heads the Avaya Sales Engineering team for Africa.
His 15 years of experience has spanned through one of the world’s
most acclaimed company AVAYA. Presently serving African
customers focusing towards CX for past 10+ years
Vignesh
Subramanian
Regional Sales Manager at East Africa, Freshworks
Vignesh represents Freshworks for East Africa and Egypt. He has been selling SaaS-based solutions for the last 5 years across the world and is now seeing the customer experience, digital revolution booming in East Africa. Vignesh strongly believes, by empowering teams with the right solutions they can be creating customers for life. Vignesh is a firm believer of SaaS-based offerings that has a transparent pricing model and ready to go when needed. Through Freshworks he has been able to interact with some of the top brands, organizations in the region. He has also been able to see the change Freshworks solutions have created for his customers
Sponsors and Partners
sponsors
Freshworks
Business software is clunky, expensive, hard to setup and frustrating to use. Countless hours are wasted trying to customize these solutions and they often require expensive professional services to get everything to work. In the end, the solution becomes so complex that businesses need to hire full-time employees to babysit the software.
At Freshworks, we believe your business deserves better software - software that’s ready to go, easy to setup and use, and requires minimal customization. All of our products live up to this promise and are backed by our world-class support. And the best part is, you don’t have to break the bank to get them working.
Today, over 40,000 customers trust our software to run their business. We believe it’s just the beginning...
Networks Unlimited
Networks Unlimited is a value-added distributor, committed to empowering African businesses through innovative technology solutions. Our focus includes the world's leading security, networking and storage, enterprise system management (ESM) and cloud technologies. As a company, we are dedicated to taking our partner ecosystem to new heights. We support our partners through operational excellence, a competitive pricing strategy and strong focus on education, with the view of investing in long-term relationships. We work with competitive, resilient businesses, who are leaders in their field of excellence.
https://networksunlimited.africa/
Fortinet
Fortinet secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network—today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud, or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 450,000 customers trust Fortinet to protect their businesses.
https://www.fortinet.com/
Dell Technologies
The Digital Future is where human progress is transformed by technology.
Dell Technologies is committed to transforming businesses, shaping the future of innovation and developing technologies to drive human progress.
Redington
Redington has traversed an eventful and exciting journey to evolve from very humble beginnings into the company we are today. The incredible journey has seen us emerge from one brand, one product category, and one market into a US $7.3 billion distribution and supply chain solutions provider to over 200+ international brands in IT and Mobility spaces, serving 37 emerging markets.
Today, new-age technologies like Artificial Intelligence (AI), Robotics, Big Data and Analytics, Internet of Things (IoT), and 5G communications are opening new possibilities and new opportunities for tomorrow.
At Redington, we are ready for the new.
Zebra
Zebra Signature Services give you the expertise to optimize the adoption of edge-data solutions to run your business more productively. Zebra Support Services protect the investment in the devices that run your business by maximizing predictable performance and uptime to support your critical operations and improve business outcomes. Visibility Services build on our Support Services by harnessing data-driven analytics to visualize, automate and provide predictability of your business environment to help you maximize ROI, performance and high availability of your critical edge devices.
https://www.zebra.com/gb/en.html
Avaya Technologies
Avaya is a transformative force in digital communications software, services, and devices, designed for businesses of all sizes. Through our open, converged, and innovative solutions, Avaya is taking intelligent experiences to new heights for our customers, partners, and their customers—in the cloud, on-premise, or hybrid.
https://www.avaya.com/en/about-avaya/
Manage Engine
"ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organization’s need for real-time services and support. Worldwide, more than 90,000 established and emerging customers - including more than 60 percent of the Fortune 500 - rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. Another 300,000-plus admins optimize their IT using the free editions of ManageEngine products. ManageEngine is a division of Zoho Corp.with offices worldwide, including the United States, United Kingdom, India, Japan and China
https://www.manageengine.com/
Smart Applications
Smart Applications International is a leading ICT solutions provider delivering a wide range of world class technological solutions.
Fondly known as Smart within the industry, the company was founded to provide innovative, secure and high-tech solution in Africa and beyond. Staying ahead through constant research and innovation.
We offer solutions that are secure, relevant and convenient.
Equisoft
Founded in 1994, Equisoft is a global provider of advanced digital solutions in life insurance and wealth management. Recognized as a valued partner by over 50 of the world’s leading financial institutions in 15 countries, Equisoft offers innovative front-end applications, extensive back-office services and a unique data migration expertise. The firm’s industry-leading products include CRM, financial needs analysis, asset allocation, quotes and illustrations, electronic application, agency management systems, as well as customer, agent and broker portals. Equisoft is also Oracle’s main global partner for the Oracle Insurance Policy Administration platform.
https://www.equisoft.comPartners
Insurance Regulatory Authority
The Insurance Regulatory Authority is a statutory government agency established under the Insurance Act (Amendment) 2006, CAP 487 of the Laws of Kenya to regulate, supervise and develop the insurance industry. It is governed by a Board of Directors which is vested with the fiduciary responsibility overseeing operations of the Authority and ensuring that they are consistent with provisions of the Insurance Act.
https://www.ira.go.ke/
IDG
IDG is a trusted and dependable voice, that creates quality content to generate knowledge, trust and deep relationships with our community. We know that the way buyers evaluate technology purchases has changed dramatically and this is why our content is so valuable for those looking to make a purchase. Environment and context matters.
https://www.idg.com/
African eDevelopment Centre
African eDevelopment Resource Centre is one of Africa’s leading training and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive.
Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development. Offering the most relevant and timely content delivered by the best instructors, we provide customers around the world with their choice of customized private programs, convenient public training scheduling options, flexible delivery formats and continuous learning support to accelerate their success.
Our business skills solutions offer essential communications skills, records management, social media marketing, knowledge management, change management and process improvement. With hundreds of courses spanning from foundation training to specialized certifications.
Our core ICT training and certification is focused on technology partners such as Cisco, Microsoft, Oracle, SAP, FOA, Juniper and VMware.
Founded in 2006, African eDevelopment Resource Centre engages over 50 experts and is headquartered in Nairobi, Kenya.
iGABANTU STUDIOS
iGabantu Studios is a leader in live video production. We are trusted by the world’s top brands, agencies, and nonprofit organisations to produce and stream their moments live to their global audience. Bringing our client’s ideas to life; we work to coordinate with their agencies, event teams, venues, outside vendors and the powers-that-be to develop an approach together. This positions everyone for success and it shows in the final product.Live events have a “mission critical” nature to them, and we guide clients smoothly through this process.
https://igabantustudios.com/igabantu/
